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Help & FAQs

Need assistance? Our Help Center has you covered with answers to common questions and step-by-step guides to help you get the most out of your Moolah Wireless services.

Frequently Asked Questions

General Questions

What is Moolah Wireless?

Moolah Wireless is a leading provider of affordable wireless devices and services, offering users the chance to stay connected while earning rewards and discounts. Our range of services includes mobile data plans, home internet, and exclusive features like the Guardian app for safe and secure browsing.

How do I sign up for Moolah Wireless services?

You can easily sign up for Moolah Wireless by visiting our website and selecting the service plan that suits your needs. Follow the prompts to complete your purchase, and we’ll ship your device and SIM card directly to you.

What devices are compatible with Moolah Wireless
services?

Moolah Wireless supports a variety of mobile devices, including our own branded phones and tablets as well as many unlocked GSM-compatible devices. Please check our website for a full list of supported devices.

How do I earn rewards through Moolah Wireless?

You can earn rewards by participating in the Loyalty Plan Boost, referring friends, and using Moolah Wireless services regularly. Check your account dashboard for more details on available rewards and how to claim them.

Internet and SIM Activation

How do I activate my Moolah Wireless SIM card?

Activating your Moolah Wireless SIM card is simple. Visit the activation page on our website, follow the instructions, and your service will be ready to use within minutes. Make sure to have your SIM card number and account information handy.

What should I do if my internet service isn't working?

If you’re experiencing issues with your internet service, try restarting your modem and router. If that doesn’t resolve the issue, contact Moolah Wireless customer support, and we’ll help troubleshoot the problem or schedule a service call.

How do I schedule an installation for home internet?

To schedule an installation for home internet, visit our installation page or contact customer support. We’ll work with you to arrange a convenient installation time that fits your schedule.

Does Moolah Wireless offer coverage in my area?

Moolah Wireless provides coverage across the U.S. To check specific coverage in your area, visit our coverage map on the website or contact customer support for assistance.

What is the Loyalty Plan Boost?

The Loyalty Plan Boost rewards you for staying with Moolah Wireless. After 3 months of active service, you’ll start earning $50 per month in discounts towards your next phone purchase. Save enough, and your next phone could be free!

Guardian Device Protection

How do I download and install the Guardian app?

You can download the Guardian app from the Google Play Store or Apple App Store. Simply search for "Guardian by Moolah Wireless," download the app, and follow the on-screen instructions to install and set it up.

What features does the Guardian app provide?

The Guardian app provides a range of features to keep your browsing safe and distraction-free. It allows schools and parents to block access to specific apps or websites, manage internet usage, and restrict communication to approved contacts during school hours or work time.

How do I manage my Guardian app settings?

You can manage your Guardian app settings by opening the app and navigating to the settings menu. From there, you can customize browsing restrictions, manage approved contacts, and set specific app limitations based on your preferences.

Does Moolah Guardian have an Enterprise Edition?

Yes, Moolah Guardian offers an Enterprise Edition using patented technology to help schools and organizations manage device usage. It allows administrators to control apps and content, ensuring focus and security with real-time monitoring and easy management across multiple devices.

Billing and Payments

How do I view and pay my bill?

You can view and pay your Moolah Wireless bill by logging into your account on our website. Once logged in, select the “Billing” option, and follow the steps to make your payment.

What payment methods are accepted?

Moolah Wireless accepts a variety of payment methods, including credit and debit cards, PayPal, and bank transfers. For more details on payment options, visit the billing section of your online account.

How do I update my payment information?

To update your payment information, log into your Moolah Wireless account, go to the “Payment Information” section, and follow the prompts to enter your new payment details.

Can I keep my phone number if I switch to Moolah Wireless?

Yes, you can transfer your existing phone number to Moolah Wireless during the sign-up process. Make sure to have your current account information from your existing provider handy.

Common Issues and Troubleshooting

Sign-Up Issues

Having trouble signing up? Ensure all required fields are filled out correctly and that you have a stable internet connection. If the problem persists, try clearing your browser cache or using a different browser.

Device Issues

Experiencing issues with your device? Restart your device, ensure it is fully charged, and check for any software updates. For further assistance, consult the device manual or contact our support team.

Service Outages

If you are experiencing a service outage, please check our service status page for updates. If the outage is not listed, contact customer support for further assistance.

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About Moolah Wireless
Moolah Wireless is a US Based Mobile Service Provider with mobile and home internet plans. Moolah Wireless also offers some of the worlds best devices that rewards users for use with the built in Moolah Mobile OS.​
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About Moolah Wireless
Moolah Wireless is a US Based Mobile Service Provider with mobile and home internet plans. Moolah Wireless also offers some of the worlds most best devices that rewards users for use with the built in Moolah Mobile System.
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